From equipment fees to internet plans, we break down what you need to know about CenturyLink services.
Assessing an internet service provider (ISP) involves considering customer satisfaction as a crucial element. In our survey of internet customers, which covers aspects like cost and reliability, CenturyLink was ranked 12th out of 20 ISPs. CenturyLink offers advantageous billing flexibility due to its no-contract setup for internet and phone plans. However, the quality of your customer experience with CenturyLink can vary significantly depending on your location, given the unpredictable nature of their DSL network and the absence of TV services.
Several online-exclusive deals, limited to specific addresses, are offered by CenturyLink. With the CenturyLink Fiber Gigabit plan, enjoy a complimentary premium modem lease and installation, a combined value of $329. The CenturyLink Simply Unlimited Fiber internet plan includes free installation. Experience a 30-day trial of Bark parental control tools, followed by a 20 percent monthly discount. Through the CenturyLink Refer and Earn program, refer individuals and earn up to $500 in cash rewards annually.
|Packages||Price*||Download / Upload speeds||Connection type||Details|
|CenturyLink Fiber Internet 200 Mbps||$30.00/mo.*||Up to 200 Mbps / 200 Mbps||Fiber|
|CenturyLink Fiber Internet 500 Mbps||$50.00/mo.*||Up to 500 Mbps / 500 Mbps||Fiber|
|CenturyLink Fiber Gigabit||$75.00/mo.†||Up to 940 Mbps / 940 Mbps||Fiber|
|Simply Unlimited Internet||$55.00/mo.‡||Up to 100 Mbps / 10 Mbps||DSL|
For optimal TV streaming, consider CenturyLink's Fiber Gigabit plan at $75.00 per month—more budget-friendly than Verizon Fios ($89.99) and Optimum ($80.00). Quantum Fiber, a rebranded version, offers consistent plans and pricing in select areas. Availability varies, pushing some to the Simply Unlimited Internet DSL plan, with speeds ranging from 1.5 to 100 Mbps. A modest household may find 80–100 Mbps suitable for Netflix and Hulu, but speeds below 40 Mbps might prompt exploring alternative providers for cost-effective, faster internet. Explore options aligned with your address's capabilities to avoid overpaying for subpar service.
CenturyLink's standout feature is its competitive pricing and value, addressing primary concerns in the search for internet and phone services. However, less-than-ideal scores in customer support, installation, modem satisfaction, and reliability pose concerns. Despite drawbacks, the affordability and no-contract setup compensate for shortcomings. Consider CenturyLink, especially if fast DSL or fiber internet is available; the lack of a contract allows risk-free exploration. If expectations aren't met, you're free to switch without commitment.
The CenturyLink gateway, functioning as an all-in-one modem/router, establishes a connection to our service and sets up a personalized WiFi network. Among the current gateways supplied by CenturyLink for new services are C4000, C3510XZ, and C3000. Upon ordering or upgrading your internet service, the most suitable gateway for your specific plan, determined by the technology and speed, will be selected.
|Packages||Price†||Download speeds||Phone plan||Details|
|Fiber Internet 200 Mbps + Simply Unlimited Home Phone||$70.00/mo.*||Up to 200 Mbps||Unlimited nationwide calling|
|Fiber Internet 500 Mbps + Simply Unlimited Home Phone||$90.00/mo.*||Up to 500 Mbps||Unlimited nationwide calling|
|Fiber Gigabit + Simply Unlimited Home Phone||$115.00/mo.†||Up to 940 Mbps||Unlimited nationwide calling|
|Simply Unlimited Internet + Simply Unlimited Home Phone||$95.00/mo.‡**||Up to 100 Mbps||Unlimited nationwide calling|
The standard cost for CenturyLink's Simply Unlimited Home Phone plan is $50 monthly, but you enjoy a $10 discount by bundling it with your internet plan. This phone service encompasses unlimited nationwide calls, including Canada and U.S. territories, along with features like caller ID, call waiting, and three-way calling.
Notably, CenturyLink lacks cable TV services, a minor inconvenience for those seeking an all-in-one provider. While bundling internet and TV services often yields optimal cable TV deals, you can simplify billing by paying your TV bill through CenturyLink if you opt for DIRECTV during sign-up.